Coronavirus (COVID-19) Advisory

27 March, 2020

COVID-19 Alert Level 4 - Travel Restrictions - Hertz New Zealand

Please be advised of the following changes to our operations in New Zealand.

Due to the New Zealand Alert Level 4 lockdown (from 26th March, 2020 until 23rd April, 2020), Hertz has adjusted its operations to only support essential services personnel that require a rental vehicle during this period.

You will be required to sign a declaration that you are essential services personnel.

For more New Zealand location information, please click here.

21 March, 2020

Dear Valued Customer,

The safety of our staff and customers is a priority to Hertz. Like everyone, we're adapting to the current COVID-19 situation and observing all national and international measures to minimise the spread of the virus.

We wanted to take this time to reassure you that the utmost attention is being paid to cleaning. As well as our usual high standards of cleaning, all of our vehicles are now going through an enhanced process, which involves the sanitising of every vehicle between each rental using detergent cleaning products.

In addition to our standard cleaning service, we are disinfecting the following hard surfaces:

Door handles (inside and out)
Steering wheel
Key area
Handbrake
Seat belt fittings/clips
Entire console area

Any hard surface areas previously cleaned will now be cleaned with disinfectant.

Across all Hertz locations, we are continually sanitising our rental counters and customer touchpoints. We are also doing this in our customer return areas.

As we carry out these additional cleaning measures, we apologise for any inconvenience or delays you may experience.

Thank You

Hertz Australia and New Zealand

20 March, 2020

Coronavirus (COVID-19) Update for Hertz Customers

Hertz is committed to providing our customers with the highest level of service and wish to assure you that we are monitoring and responding to the Coronavirus (COVID-19) situation in Australia and New Zealand, and around the world.

Given the fast-evolving COVID-19 situation in Australia and New Zealand, we want to update you on the additional steps we are taking to keep our vehicles clean so you can be confident about your decision to choose Hertz.

Hertz has access to the most up-to-date and authoritative information on responding to COVID-19 and minimising the risk of infection to our employees and customers.

We are committed to high standards of safety and cleanliness. In addition to practicing preventative measures to reduce the spread of germs within our facilities, all our vehicles go through a rigorous, multi-step cleaning process for each rental. We are remaining vigilant in upholding these practices and are taking additional precautions as recommended by the United States Centres for Disease Control and Prevention, the World Health Organisation and the Australian Government to minimise the risk to our customers and employees.

We have detailed procedures in place to protect and care for our staff and to identify, isolate and clean any vehicle suspected of exposure to Covid-19.

These procedures apply worldwide, and you can be confident in the cleanliness and safety of a Hertz vehicle wherever you rent it.

Similarly, we ask our customers to please heed and follow official advice on personal hygiene, measures to protect yourself, and what to do if you are concerned about exposure to the virus. Australian Government guidelines on these measures, and the latest updates on the virus, are available on the Department of Health website. Please click here

For New Zealand, please click here

Hertz remains confident in the cleanliness of our vehicles and believe they provide a safe travel option in the current circumstances. We will continue to monitor the developing status of COVID-19 and will take all additional steps necessary to protect our customers and our employees.

We appreciate your continuing support and are happy to respond to any concerns or questions you have. Our call centre remains open to answer your questions and they can be contacted via email ausres@hertz.com

Existing Bookings

During this time, we recognize flexibility is more important than ever. At Hertz, you can get the right car to fit your needs without having to pay in advance. As always, Hertz allows you to pay for your rental at the time of pick-up with no cancellation fees. Should your plans change, adjusting existing reservations is easy on Hertz.com or email ausres@hertz.com

Prepaid bookings

Although a refund is not available, important updates have been made regarding pre-paid Hertz bookings, due to the current situation. Customers with pre-paid rentals booked prior to March 13th can cancel their reservation for no fee and transfer their balance for use toward a future booking to be used within 24 months. Customers who have made a reservation that is affected by Government travel restrictions can also cancel the reservation at any time or rebook later, free of charge.

18 March 2020

Dear Valued Customer,

As a global organization, we are closely monitoring Coronavirus (COVID-19) and following the current guidance from the leading government and health authorities to ensure we are taking the right actions to protect our customers, employees and the communities where we operate.

Please also know that we continue to maintain our high standards for safety and cleanliness. In addition to practicing preventative measures to reduce the spread of germs within our facilities, all of our vehicles go through a rigorous, multi-step cleaning process for each rental. We remain vigilant in upholding these practices and will take additional precautions as recommended by the Centers for Disease Control & Prevention (CDC), World Health Organization (WHO) and local governments.

We continue to monitor this evolving situation and will keep you informed of future updates.

Thank you for your continued loyalty.

Eoin MacNeil

Vice President

Hertz Asia Pacific