Hertz Gold+ Frequently Asked Questions 

Below you’ll find answers to some of the most frequently asked questions about our Hertz Gold+ loyalty program. Whether you’re earning points, redeeming rewards, or enjoying your perks, we’re here to help you get more out of every rental.

Am I eligible for participation in Hertz Gold+? 

The minimum age to join Hertz Gold+ is 21. An additional fee may apply for renters under 25. Refer to the Terms & Conditions.

Residents of the following countries may enroll in Hertz Gold+: 

• Europe: Belgium, Denmark, France, Finland, Germany, Ireland, Italy, Luxembourg, the Netherlands, Norway, Spain, Sweden, Switzerland, the United Kingdom 

• North America & Territories: United States, Bermuda, Canada, Mexico, American Samoa, Guam, Northern Marianas, Puerto Rico, St. Croix, St. John, St. Thomas 

• Caribbean: Anguilla, Aruba, Barbados, Bahamas, British Virgin Islands, Cayman Islands, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Netherlands Antilles, San Marino, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos 

• Central & South America: Argentina, Bolivia, Belize, Chile, Costa Rica, Falkland Islands, French Guiana, Guatemala, Guyana, Honduras, Nicaragua, Panama, Peru, Paraguay, Suriname, El Salvador, Uruguay, Venezuela 

• Asia-Pacific: Australia, China, Japan, New Zealand, Palau, Singapore, South Korea 

What are the differences between Gold, Five Star, and President’s Circle? 

The Gold+ program is made up of three different status tiers: Gold (base tier), Five Star (intermediate tier), and President’s Circle (elite tier).  

What perks come with joining the Hertz Gold+ program? 

• Get exclusive deals and offers 

• Skip the line at select locations, choose your car, and go¹ 

• Earn points to redeem for free rental days² 

• Add a free additional driver to your rental³ 

• Free car-class upgrades for elite members⁴ 

• Unlock exclusive partner perks  

• Member only rates in US and Canada* 

• Plus, membership is always free 

What perks come with Five Star status and how can I earn it? 

• Earn 25% more points (1.25 points for every $1 USD spent)² 

• Enjoy a free vehicle upgrade at participating locations (subject to availability)⁴ 

Earn Five Star status by completing one of the following in a calendar year: 

• 3 rentals, or 

• $1,000 USD rental spend (excluding taxes and fees)   

What perks come with President’s Circle status and how can I earn it? 

• Earn 50% more points (1.5 points for every $1 USD spent)² 

• Guaranteed free vehicle upgrade at participating locations⁴ 

• Dedicated President’s Circle call center line 

Earn President’s Circle status by completing one of the following in a calendar year: 

• 15 rentals, or 

• $3,000 USD rental spend (excluding taxes and fees)   

How many points do I earn with each rental? 

• Gold status earns 1 point per $1 USD spent² 

• Five Star status earns 25% more points (1.25 points per $1 USD spent)² 

• President’s Circle status 50% more points (1.5 points per $1 USD spent)² 

Do I earn points on all my rentals? 

You’ll earn points automatically when you book a qualifying rental using your Hertz Gold+ account online, in the app, or through our customer care team. Points are earned based on the base rental rate only and are not earned on associated taxes, fees, or optional products and services such as protection or equipment. 

My Gold+ number wasn’t attached to my rental, can I still earn points on that rental? 

Yes, if you request your Hertz Gold+ points within six months of the rental return and you were a Hertz Gold+ member at the time of the rental. Our Customer Care team can assist with issuing your missing points.  

What if points are missing from my account? 

If you think you may be missing rewards points, our Customer Care team is here to help. A representative can review your account and assist with submitting a retroactive credit request if you’re eligible. 

In most cases, you can request missing points up to six months after your rental, if you were a Hertz Gold+ member at the time. 

Can I earn partner points on Hertz vehicle rentals? 

Earning points with external partner varies by program. If Hertz participates in a partner rewards program – airline, hotel, other travel partners – eligible rentals may qualify for partner rewards or credits. Please review your specific partner program’s terms and conditions for full details. 

The Hertz Gold+ program lets you earn points on each qualifying Hertz rental for business or leisure. Please note that for each rental, you may choose to earn either Hertz Gold+ points or partner rewards, not both.  

How do I redeem my reward points? 

To redeem points, log in to hertz.com.au or sign in on the app and start a reservation. At checkout, select “Book Now and Pay Later” then select the reward you would like to redeem from the dropdown menu. Please note that taxes, fees, and optional add-ons are not included in the award and will still apply.  

Do I need an advance reservation to redeem points? 

Redemption rentals must be booked at least one day in advance. Redemptions are not available at the counter without a prior online reservation. 

What are Peak Reward Dates and how do I know when I need to use them? 

Peak Reward dates occur during busy travel periods and require additional points for redemption. Standard Reward dates fall during less busy times and can be booked using fewer points. 

View 2026 Peak Dates Calendar here. 

View International Peak Dates Calendar here. 

Can I redeem Hertz Gold+ points at all Hertz locations worldwide? 

As of August 10, 2026, Hertz Gold+ points can be redeemed towards qualifying rental base rates for reservations at all corporate locations and participating franchise locations. All corporate owned locations qualify for both Hertz Gold+ point redemption. Select franchise locations also participate in both earning and redemption, while other franchise locations may only qualify for point earning.  

Because participation varies by franchise location, we recommend contacting the specific rental location directly for details. You can view a location's ownership type, location information, and phone number using our location map here. 

Where can I track my status and point balance? 

The Hertz app is the easiest way to check your status and point balance, track your rentals, monitor how much you’ve spent, and book your next trip – all in one place. 

Do my Hertz Gold+ points expire? 

Standard points: Except where there are twelve consecutive months of no rental activity, points are valid for five years from the date that they were earned. If they’re not used within that time, the points will be considered forfeited and removed from your account. This five-year point expiration does not apply to residents of Canada. 

In addition to the standard expiration policy, all points will be forfeited and removed after 12 consecutive months of no rental activity.  

Rental activity is qualified as earning or redeeming points through a completed rental. A rental is considered completed when Hertz receives payment in full and the car is returned to the appropriate location. Transferring points to an immediate family member or redeeming points at the time of booking also does not qualify. However, completing the rental booked with those points will count as activity. 

Bonus points: Points earned in connection with a limited time promotion will carry an earlier expiration date. This date will always be disclosed in the terms and conditions of the bonus points promotion.   

Can I transfer my Hertz Gold+ points? 

You may transfer or receive hertz Gold+ points to an immediate family member who is also a member, once per calendar year. Your immediate family member must have had rental activity in the prior 12 months (earning or redeeming points through a completed rental) to complete the transfer. If your immediate family member isn’t yet a Hertz Gold+ member, they can join for free at hertz.com.au or on the app.  

Additional transfers may be allowed in special cases, such as death or divorce, with appropriate documentation. 

Point transfers must be initiated by the member who owns the points. Requests made by the receiving member cannot be processed. Transfers are only allowed between Hertz Gold+ accounts and cannot be used for airline, hotel or other travel programs.  

Transferred points typically appear online within 24 hours. However, a Hertz representative can see the transfer on the same day and apply the points to a future reservation if needed. 
 
To transfer points call 1800 500 023 in Australia or 0800 654 321 in New Zealand during business hours Monday through Friday. 

Do my Hertz Gold+ points have a cash value? 

Hertz Gold+ points have no cash value.  

If you cancel or terminate your Hertz Gold+ membership, your rental activity is found to be fraudulent, or you are prohibited to rent with Hertz; your points will be forfeited and removed from your Hertz Gold+ balance without any payment obligation by Hertz. 

Do I need to wait for a Hertz representative as a Hertz Gold+ member when I return my vehicle? 

Not always. At locations with Hertz e-returns, pull up to the designated Hertz drop-off location, drop off your vehicle (leaving the keys in the cupholder), and go. Your receipt will be emailed to your email address listed on your Hertz Gold+ profile. 

*Must be booked using Hertz Gold+ Discount Code. US & Canada only. Exclusions apply. 

¹Skip the counter is available at select locations. 

²Points are earned & redeemed on the base rental rate only. Taxes, fees, & options are excluded. Additional terms apply. 

³Available for spouse or domestic partner only. Additional driver must have a credit card in their own name and meet standard rental qualifications. 

⁴Upgrades are subject to availability. Additional terms and exclusions apply. Five Star members enjoy one car class upgrade subject to availability, with a maximum upgrade to a Premium SUV in Australia and New Zealand. President’s Circle members enjoy one car class upgrade, with a maximum upgrade to a Premium SUV in Australia and New Zealand.