Hertz Gold+ > Overview > Frequently Asked Questions

Hertz Gold+ Frequently Asked Questions

What are the benefits of joining the Hertz Gold+® program?

  • It’s free to join – and there are no membership fees.
  • As a member, skip the counter at select locations, pick your car and go. At return, just drop your keys and go.
  • Earn rewards points toward free* car rental days at Hertz locations around the world – including luxury vehicle rentals from Hertz Dream Cars Collection.
  • Additional benefits based on loyalty tier.

*Points are earned and redeemed on per day time and mileage charges only. Taxes, fees, and options are excluded.

Is there a minimum age for participation in Hertz Gold+®?

The minimum age to join Hertz Gold+® is 21. An additional fee may apply for those drivers under 25 who rent a vehicle. See the Under 25 Car Rental page here for more detail.

Will I be charged for having a Hertz Gold+ membership after a year?

No. Your Hertz Gold+ membership is completely free.

How do I redeem my reward?

To redeem points and reserve a car online, log in to hertz.com and make a reservation. Check the box that reads, “Use my Hertz Gold+ points.” If your itinerary qualifies for a reward, you’ll see your options on the “Review and Book” page. For further help, view these instructions. Please keep in mind, you will still be responsible for any taxes, fees and options associated with the rental.

Do I need an advanced reservation to redeem my rewards points?

Yes. A one-day advanced reservation is required for rental redemptions. We do not allow redemptions at the counter without making an advanced reservation online.

Where can I earn and redeem rewards points?

Earn and redeem Hertz Gold+ points at participating locations in the United States, Canada, Puerto Rico, St. Thomas U.S. Virgin Islands, Australia, New Zealand, the United Kingdom, France, Germany, Norway, Denmark, Sweden, Finland, Ireland, Italy, Spain, Belgium, Luxembourg and the Netherlands. Rentals in Switzerland will earn points, but members are unable to redeem rewards points there.

Will my rewards points be credited back to my account if I cancel my reservation?

If a reservation which was booked with rewards points is cancelled, all points will be returned to the member’s account without any penalties or fees.

How do I earn Hertz Gold+ points?

To start earning Hertz Gold+ points, you need to be a member. Participation is open to residents of the following countries:

  • EUROPE: Belgium, Denmark, France, Finland, Germany, Ireland, Italy, Luxembourg, the Netherlands, Norway, Spain, Sweden, Switzerland, the United Kingdom
  • NORTH AMERICA AND U.S. TERRITORIES: United States, Bermuda, Canada, Mexico, American Samoa, Guam, Northern Marianas, Puerto Rico, St. Croix, St. John, St. Thomas
  • CARIBBEAN: Anguilla, Aruba, Barbados, Bahamas, British Virgin Islands, Cayman Islands, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Netherlands Antilles, San Marino, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos
  • CENTRAL AND SOUTH AMERICA: Argentina, Bolivia, Belize, Chile, Costa Rica, Falkland Islands, French Guiana, Guatemala, Guyana, Honduras, Nicaragua, Panama, Peru, Paraguay, Suriname, El Salvador, Uruguay, Venezuela
  • ASIA-PACIFIC: Australia, China, Japan, New Zealand, Palau, Singapore, South Korea

Do I earn rewards points on all my vehicle rentals?

To earn Hertz Gold+® points automatically on all your qualified rentals, update your member profile:

  1. Log in at hertz.com
  2. At the top navigation bar, click on "My account," and then "My Profile."
  3. Click “Edit” under “Membership Details.” Then check the Hertz Gold+® box and click “Update.”

If reserving by phone, tell the Hertz representative you would like to start earning Hertz Gold+ ® points.

Can I earn rewards points on additional products and services added to my rental?

No. Points are earned on the base rental rate only which excludes taxes, fees, and additional products and services.

Do I need to wait for a Hertz representative as a Hertz Gold+ member when I return my vehicle?

At locations with Hertz e-returns, pull up to the designated Hertz drop off location, drop off your vehicle (leaving the keys in the cupholder) and go. Your receipt will be emailed to your email address listed on your Hertz Gold+ profile.

Can I earn frequent flyer credits on Hertz vehicle rentals?

Earning frequent flyer credits vary by carrier. If Hertz is a partner in the frequent flyer program of the carrier you are flying, qualified rentals can earn program credits. Please review your program’s policies in our partnership section located in the bottom half of the hertz.com homepage. The Hertz Gold+ program lets you earn points on each qualifying Hertz rental for business or leisure.

My Hertz Gold+ number was not attached to my rental, can I still earn points on that rental?

Yes. As long as you request your Hertz Gold+ points within six months of the rental return and you were a Hertz Gold+ member at the time of the rental. To request retroactive credit for Hertz Gold+ points, log in to your member account on hertz.com. Then click “My Account,” followed by “Use My Points.” Click the “Missing Points Request” and complete the online form.

How do I check the balance of my Hertz Gold+ points?

To check your point balance online, log in to your account on hertz.com. Your total balance will display next to the “Use My Gold+ Points” link at the top of the page. For details, click “Rewards Account Activity.”

What if I’m missing Hertz Gold+ points?

If you believe you are missing any rewards points, you can request a retroactive credit up to six months from the rental return as long as you were a Hertz Gold+ member at the time of the rental. To request retroactive credit for Hertz Gold+ points, log in to your member account on hertz.com. Then click “My Account,” followed by “Use My Points.” Click the “Missing Points Request” and complete the online form.

Do my Hertz Gold+® points expire?

Points do not expire if you have a Hertz Gold+ Rewards rental activity in the prior 12 months. Activity means a Hertz Gold+ points were either earned or redeemed on a rental. Making a reservation or points transfer to a partner company does not count as rental activity.

Effective 31 December 2024, points will expire after 5 years from when they were earned, regardless of rental activity^.This means that any points that have been in your account for 5 years or longer will expire and be removed from your account if not used prior to 31 December 2024.

You have until 31 December 2024 to use those points to book free rental days through 2025. And you can transfer points to an immediate family member who is also a Gold member*. Redeeming points is easy, just follow the steps here to be on your way to enjoying free rental days.

Do my Hertz Gold+ points have a cash value?

Hertz Gold+ points have no cash value. Points will expire after 12 months of no rental activity and points that are 5 years or older will also expire and be removed. If you cancel or terminate your Hertz Gold+ membership, Hertz believes any of your rental activity to be fraudulent, or you are prohibited from future rentals with Hertz, Hertz will remove, and you will forfeit your Hertz Gold+ balance without any alternate compensation.

What is the difference between AnyDay Rewards and Standard Rewards?

AnyDay Rewards are not subject to blackout periods and may be used during the busiest travel periods. Standard Rewards are available during all but the busiest travel periods and require fewer points to redeem than AnyDay Rewards.

Can I transfer Hertz Gold+ points?

You can transfer or receive Hertz Gold+® points to or from any immediate family member who is also a Gold member, at most once per calendar year. Your immediate family member must have had at least one rental activity in the prior 12 months. Activity means a GPR point was either earned or redeemed on a rental. You may be eligible to transfer points more than once per calendar year in the event of death or divorce (official documentation stating such will be required).

Please ensure the transfer is initiated/requested by the owner of the point balance. Requests made by the receiver of the current point balance will be declined. Transfers can only be made between Hertz Gold+ accounts, and not for redemption toward an airline/hotel/AmTrak account.

Call Australia 1800 500 023 or if you are in New Zealand then call 0800 654 321 during business hours Monday through Friday and ask for a transfer of points.

What if my spouse or domestic partner is not a Hertz Gold+ member?

Your spouse/domestic partner can enroll in Hertz Gold+ for free via hertz.com. Once he or she is enrolled in the program, he or she must complete at least one rental. After the rental is complete, you may call the Hertz Awards Desk to transfer rewards points.

When will the rewards points show up in my spouse’s/domestic partner’s member account?

If both memberships are at least 72 hours old and have had at least one rental activity, transferred points are viewable on hertz.com within 24 hours of transfer. However, a Hertz representative will be able to see the transfer of points that same day and can apply the points to a future reservation.

How can I view my member account statements?

You can access your account statements online:

  1. Log in at hertz.com.
  2. Click "My Account" followed by "Rewards Account Activity."
  3. Here, you'll find your Gold+® points activity for the current month and the previous 24 months.

Can I view a sample of an Account Statement?

Please find a sample here with key features to the statement.

What are the benefits of Hertz Five Star® status?

  • Earn 25% more rewards points toward free* car rental days on qualified rentals
  • Enjoy one-car-class upgrades at participating locations (subject to availability)
  • Drop your keys and go at select locations with Hertz e-return
  • Add a spouse or domestic partner as an additional driver for free

*Points are earned and redeemed on per day time and mileage charges only. Taxes, fees and options are excluded.

To earn Hertz Five Star® status, one of the following must be met within the calendar year*

  • 10 rentals
  • $2,000 in spending car rental spend excluding taxes and fees

*The qualifying rental count and car rental spend is based on rentals between January 1 thru December 31 of every year and will be reset on January 1 of the following year.

What are the benefits of Hertz President's Circle® status?

  • Earn 50% more rewards points toward free* car rental days on qualified rentals
  • Guaranteed one-car-class upgrades with a maximum upgrade to a full-size vehicle (class F) at participating locations
  • Drop your keys and go at select locations with Hertz e-return
  • Add a spouse or domestic partner as an additional driver for free
  • Dedicated President’s Circle call center line.

*Points are earned and redeemed on per day time and mileage charges only. Taxes, fees and options are excluded.

To earn Hertz President’s Circle® status, one of the following must be met within the calendar year*

  • 15 rentals
  • $3,000 in spending car rental spend excluding taxes and fees

*The qualifying rental count and car rental spend is based on rentals between January 1 thru December 31 of every year and will be reset on January 1 of the following year. Points earned and status tier are calculated using US Dollars or equivalent local currency.